 Collections Industry Executives Say Compliance and Customer Experience Will be Key in 2012, According to Firstsource Survey |
Wednesday, 22 February 2012
MUMBAI & NEW YORK--(BUSINESS WIRE)--Collections industry executives will be placing an increased emphasis on developing compliance controls and improving the customer experience in the next year, according to a survey conducted by Firstsource Solutions. The survey was conducted at the 15th Annual Debt Buyer’s Association International Conference, held recently in Las Vegas. An overwhelming number of debt industry executives (70 percent) said they anticipate that the Consumer Financial Protection
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