Discover Financial Services exec: GenAI isn’t yet ready for prime time
Monday, 14 April 2025 ()
As generative AI (genAI) tools grow in adoption and sophistication, Fortune 500 companies are finding they can rely more on data to drive decisions and improve operations.
For more than two years, Discover Financial Services — one of those Fortune 500 companies — has explored how it can use genAI to improve quality and create efficiencies. But in a heavily regulated industry like financial services, protecting sensitive customer data always comes first, which has hampered the arrival of more advanced use cases for genAI.
Coupled with the arrival of
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