Starbucks employee 'exposes' drive-thru system in viral video

Starbucks employee 'exposes' drive-thru system in viral video

A Starbucks employee has gone viral after “exposing” a secret about the chain’s ordering process in a series of videos.

The reveal is courtesy of 22-year-old TikTok user @xoxobritttt, who identifies herself as “Brittney” .

She shared her first Starbucks-themed clip on Feb.

14, and has racked up more than 70,000 followers since.

In the videos, Brittney shocks unsuspecting customers by singing to them through the drive-thru speaker.

However, what came as a surprise to many was the revelation that Starbucks employees watch patrons as they order their drinks.

The clip drew mixed reactions across the board, with some users saying that being watched made them feel “violated”.

“Apparently the drive-thru workers can see you when you order????

Idk how to explain it but i feel violated”.

Others, meanwhile, were far less stunned by the reveal, pointing out that the cameras were helpful with knowing when a car had arrived.

While others noted that most fast-food restaurants have security sensors for that purpose, regardless of video equipment.

Brittney, on the other hand, said she wasn’t trying to expose anything and that she just wanted to share how customers react to her singing.

“When I originally started singing to my customers in the drive-thru I was trying to make them smile … I just hope to make their day a little bit better”